Last updated: March 15, 2026 · Effective: March 15, 2026
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Intactus platform operated by Intactus AI, LLC (“Intactus,” “we,” “us,” or “our”). By accessing or using our platform, you agree to be bound by these Terms.
Key Points
Intactus provides legal technology tools — not legal advice.
You own all your data. We process it only to deliver the service.
We never use your data to train AI models.
AI outputs require attorney review before reliance.
Attorney-client privilege is preserved by design.
You can export your data anytime; 90 days to retrieve after cancellation.
1. Acceptance of Terms
By creating an account or using any part of the Intactus platform, you confirm that you are at least 18 years old; that you are a licensed attorney, authorized legal professional, or acting under the supervision of a licensed attorney; that you have the authority to enter into these Terms on behalf of yourself or your organization; and that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the platform.
2. Definitions
“Service” or “Platform” means the Intactus web application, APIs, and related services provided by Intactus AI, LLC.
“Customer” or “You” means the law firm, attorney, or legal entity that creates an account and agrees to these Terms.
“Authorized Users” means individuals permitted by Customer to access the platform under Customer’s account.
“Customer Data” means all data submitted to or generated within the platform by Customer or Authorized Users, including Evidence Data, Case Data, and Account Data.
“Evidence Data” means digital evidence files, associated metadata, and chain-of-custody records submitted to the platform.
“Case Data” means knowledge graph entities, relationships, facts, timelines, and case metadata created or managed within the platform.
“Account Data” means registration information, billing details, and usage telemetry associated with Customer’s account.
“AI Services” means AI-powered features of the platform, including analysis, extraction, summarization, and classification capabilities.
“AI Output” means content generated by AI Services from Customer Data.
“Confidential Information” means non-public information disclosed by either party in connection with these Terms, including Customer Data, business plans, and technical specifications.
3. Description of Services
3.1 Platform Overview
Intactus provides a forensic digital evidence management platform for legal professionals. Core capabilities include tamper-evident evidence capture and storage with SHA-256 hashing, chain-of-custody documentation and verification, AI-assisted evidence analysis under attorney direction, a knowledge graph for entities, relationships, and facts, and case management and organization tools.
3.2 Not Legal Advice
Intactus is a technology platform, not a law firm. Nothing provided by the platform — including AI-generated outputs — constitutes legal advice, litigation strategy, or professional opinion. All legal conclusions, privilege determinations, and strategic decisions remain the sole responsibility of the licensed attorney of record. AI-assisted features are tools to support attorney analysis, not to replace it. The platform does not evaluate the strength of evidence or the merits of claims.
3.3 Beta Services
Certain features may be designated as beta, preview, or experimental. These features are provided “as is” without warranty and may be modified or discontinued at any time without notice. We will provide reasonable advance notice before discontinuing features that are generally available.
4. Account Registration and Security
4.1 Account Creation
You must provide accurate, complete, and current information when creating an account. Each firm maintains one organizational account with multiple users managed through role-based access controls. You are responsible for maintaining the accuracy of your account information.
4.2 Credentials and Security
Intactus uses magic-link authentication — no passwords are stored on the platform. You are responsible for safeguarding the email account used for authentication. You must immediately notify Intactus of any unauthorized use of your account or any other security breach. Intactus will not be liable for losses arising from unauthorized use of your account due to your failure to secure your access credentials.
4.3 Authorized Users
You may authorize members of your firm to access the platform under your account. You are responsible for ensuring that all Authorized Users comply with these Terms. You must promptly revoke access for users who leave your organization or whose access is no longer appropriate. Account administrators are responsible for role assignments and permissions.
5. Acceptable Use
5.1 Permitted Uses
The Intactus platform is licensed for use by licensed attorneys and their authorized staff for lawful legal practice activities, including evidence management, case preparation, and client representation.
5.2 Prohibited Uses
You may not use the platform to: submit evidence you know to be fabricated or tampered with; circumvent evidence integrity protections or tamper-detection mechanisms; violate applicable law, court orders, or rules of professional conduct; attempt unauthorized access to systems, accounts, or data belonging to other users; reverse engineer, decompile, or disassemble any part of the platform; resell, sublicense, or provide third-party access without our written consent; store classified, ITAR-controlled, or HIPAA-protected data without specific written authorization; use AI Outputs to develop competing products or train competing AI models; or conduct automated scraping, bulk extraction, or systematic downloading of platform data.
5.3 Professional Conduct
You remain solely responsible for compliance with applicable rules of professional conduct, bar regulations, court rules, and ethical obligations governing your use of technology in legal practice. Intactus does not warrant that use of the platform satisfies any specific jurisdiction’s professional conduct requirements. You acknowledge that your duty of technology competence, as recognized by the ABA and state bar authorities, extends to your use of this platform.
6. AI Services
6.1 AI-Powered Features
Intactus offers AI-powered analysis, extraction, summarization, and classification of evidence and case data. AI Services operate under attorney direction and supervision. These features are tools to assist professional judgment, not to replace it.
6.2 No Training on Customer Data
We do not use Customer Data, Evidence Data, or AI Output to train, fine-tune, or improve generalized AI models. AI processing occurs through AWS Bedrock under a zero-data- retention (ZDR) agreement: the AI model provider retains no Customer Data after processing is complete. No inputs, outputs, or intermediate representations are stored by the AI provider. Data is transmitted via AWS PrivateLink and does not traverse the public internet during AI processing.
6.3 AI Output Ownership
All AI Output generated from Customer Data is owned by the Customer. Intactus claims no intellectual property rights in AI Output. Customer is responsible for reviewing, verifying, and determining the appropriateness of all AI Output before reliance.
6.4 Human Oversight Requirement
Customer must ensure qualified human review of all AI-generated outputs before reliance in any legal proceeding, filing, or client communication. AI outputs may contain errors, omissions, or inaccuracies. AI Services are not a substitute for legal research, analysis, or professional judgment. Customer bears sole responsibility for all legal conclusions derived from AI outputs.
6.5 AI Limitations
AI outputs are probabilistic and may not be complete, accurate, or current. Performance varies based on document quality, format, language, and complexity. AI Services do not have access to external case law databases and may not reflect current law or jurisdiction-specific requirements. AI outputs are not suitable for direct submission to courts or opposing counsel without attorney review and independent verification.
7. Intellectual Property
7.1 Intactus Platform
The Intactus platform, including its software, user interface, documentation, and underlying technology, is owned by Intactus AI, LLC and protected by copyright, trade secret, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for your lawful legal practice during the subscription term.
7.2 Your Content
You retain all ownership rights in the Evidence Data, Case Data, and other content you submit to the platform. By submitting content, you grant Intactus a limited license to process, store, and display your content solely for the purpose of providing the services described in these Terms. This license terminates upon account termination, subject to the data export period described in Section 15.4. We do not claim ownership of your content.
7.3 AI Output
Customer owns all AI Output generated from Customer Data. Intactus retains no intellectual property rights in AI Output. This section does not grant Customer any rights in the underlying AI models or platform technology used to generate the output.
7.4 Feedback
If you provide feedback or suggestions about the platform, you grant Intactus a perpetual, irrevocable, royalty-free right to use such feedback for any purpose without obligation or compensation to you.
8. Payment and Billing
8.1 Subscription Fees
Access to the Intactus platform requires a paid subscription. Pricing and plan details are available at intactus.ai/pricing. All fees are stated in U.S. dollars and are exclusive of applicable taxes.
8.2 Payment Terms
Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. Payment is due at the beginning of each billing cycle. Subscriptions auto-renew at then-current rates unless cancelled before the renewal date. We will provide at least 30 days’ advance notice of price increases for existing subscribers.
8.3 Refunds
Subscription fees are generally non-refundable. In certain circumstances, such as service failures attributable to the platform, we may provide pro-rated credits at our discretion. Please contact billing@intactus.ai with any billing questions.
9. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, is independently developed without use of the disclosing party’s Confidential Information, or is required to be disclosed by law or court order. Intactus employees and contractors with access to Customer Data are bound by written confidentiality agreements no less protective than these Terms. Confidentiality obligations survive termination of these Terms for a period of three (3) years.
10. Data Security and Breach Notification
10.1 Security Commitments
Intactus implements and maintains administrative, technical, and physical safeguards designed to protect Customer Data. These include encryption at rest (AES-256) and in transit (TLS 1.3), multi-tenant data isolation with row-level security, access controls enforcing least-privilege principles, SHA-256 hashing for evidence integrity verification, tamper-evident audit logs for chain-of-custody documentation, and regular security assessments and third-party penetration testing.
10.2 Breach Notification
Intactus will notify affected Customers within 72 hours of a confirmed security breach affecting Customer Data. Notification will include the nature of the breach, the categories of data affected, the estimated scope, and the remediation steps taken or planned. We will cooperate with Customer’s own breach notification obligations under applicable law.
10.3 Security Documentation
SOC 2 Type II audit reports are available upon request under NDA. Security architecture documentation is available for attorney due diligence purposes upon request to security@intactus.ai.
11. Attorney-Client Privilege
11.1 Privilege Non-Waiver
Access to or processing of Customer Data by Intactus for purposes of providing the Service shall not constitute a waiver of any applicable attorney-client privilege, work product protection, or other legal privilege. Intactus functions as a technology service provider under attorney direction, not as a party to legal proceedings or a voluntary recipient of privileged communications. This provision is intended to preserve all applicable privileges and protections under the law of each relevant jurisdiction.
11.2 Compelled Disclosure Protocol
Intactus will not voluntarily disclose Customer Data, including Evidence Data and Case Data, to third parties. If legally compelled to disclose by subpoena, court order, or governmental authority, Intactus will: notify the affected Customer within 72 hours, or as soon as legally permitted if a gag order or similar restriction applies; cooperate with Customer’s efforts to obtain protective orders or quash the legal process; and disclose only the minimum information required to comply with the legal obligation.
11.3 Personnel Access Controls
Access to Customer Data is limited to Intactus personnel with a demonstrated operational need. All personnel with access are bound by written confidentiality obligations. Access is logged, auditable, and subject to periodic review.
12. Disclaimers and Warranties
12.1 As-Is Disclaimer
THE INTACTUS PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. INTACTUS DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF VULNERABILITIES.
12.2 Admissibility
Intactus does not warrant that evidence processed through the platform will be admissible in any court proceeding. Admissibility is determined by courts under applicable rules of evidence and procedure. The platform provides tools for documenting evidence integrity, including hashing, chain of custody, and metadata preservation, but admissibility requires attorney judgment and compliance with jurisdictional requirements.
12.3 AI Services
AI Services and AI Output are provided “as is” and “as available.” Outputs may be incomplete, inaccurate, outdated, or otherwise inappropriate for Customer’s intended use. Intactus makes no warranty of accuracy, reliability, completeness, or fitness for any particular purpose. AI Services are not a substitute for professional legal analysis, research, or judgment.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTACTUS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM.
INTACTUS’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO INTACTUS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The foregoing limitations shall not apply to liability arising from willful misconduct, gross negligence, or material breach of confidentiality obligations under Section 9.
For free or trial accounts, Intactus’s total liability shall not exceed one hundred U.S. dollars ($100).
14. Indemnification
You agree to indemnify, defend, and hold harmless Intactus, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the platform in violation of these Terms, your submission of unlawful or unauthorized content, or your violation of any third-party rights.
Intactus will indemnify Customer against third-party claims that the platform (excluding AI Output) infringes a valid U.S. patent, copyright, or trade secret. AI Output is excluded from this indemnification — Customer assumes the risk associated with reliance on AI-generated content.
Indemnification obligations are subject to: prompt written notice of the claim, sole control of the defense and settlement by the indemnifying party, and reasonable cooperation by the indemnified party.
15. Term and Termination
15.1 Term
These Terms are effective from the date you first access or use the platform and continue for the subscription term and any renewal periods until terminated in accordance with this section.
15.2 Termination by You
You may cancel your subscription at any time through the platform settings or by contacting support@intactus.ai. Cancellation is effective at the end of the current billing period. Termination does not entitle you to a refund of prepaid fees except as described in Section 8.3.
15.3 Termination by Intactus
Intactus may suspend or terminate your account immediately for material breach of these Terms, non-payment of fees after a 15-day grace period, violation of applicable law, or conduct that poses a security risk to the platform or other customers. For non-security breaches, we will provide 30 days’ written notice and an opportunity to cure before termination. Notice will be provided where feasible.
15.4 Effect of Termination
Upon termination, your right to access the platform ceases at the end of the subscription period, or immediately if terminated for cause. You will have 90 days following the subscription end date to export all Customer Data (30 days if terminated for cause). After the export period, Customer Data will be deleted in accordance with our data retention policies. The following sections survive termination: Definitions, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions.
16.2 Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the platform that cannot be resolved through 30 days of good-faith negotiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable commercial arbitration rules. The arbitration shall be conducted in Wilmington, Delaware. Each party shall bear its own costs unless the arbitrator determines otherwise. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or Confidential Information.
16.3 Class Action Waiver
You and Intactus each waive the right to bring any claim as a plaintiff or class member in any purported class, consolidated, or representative action. Claims may only be brought in your individual capacity. You may opt out of this class action waiver by providing written notice to legal@intactus.ai within 30 days of creating your account.
17. General Provisions
17.1 Entire Agreement
These Terms, together with the Privacy Policy and any order forms or supplemental agreements, constitute the entire agreement between you and Intactus with respect to the platform and supersede all prior agreements and understandings.
17.2 Modifications
We may modify these Terms at any time. Material changes will be communicated by email at least 30 days before the effective date. Continued use of the platform after the effective date constitutes acceptance of the modified Terms. If you object to any modification, you may terminate your subscription in accordance with Section 15.2.
17.3 Severability
If any provision of these Terms is found to be unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17.4 Waiver
Failure to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.
17.5 Assignment
You may not assign or transfer these Terms without our prior written consent. Intactus may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets. These Terms bind and inure to the benefit of the parties’ successors and permitted assigns.
18. Contact Us
Questions about these Terms of Service may be directed to:
Intactus AI, LLC
Attn: Legal
legal@intactus.ai